Why can’t I stay with Defense Mobile?
Defense Mobile is winding down its business and will no longer offer wireless service.
How do I know if my phone uses the CDMA (V) network?
If your phone says Verizon in the top left corner of your screen, you use Defense Mobile’s CDMA (V) network.
Can I be refunded for this month’s service?
No, Defense Mobile has not charged you for your last month of service so you cannot be refunded.
Can I move to any other carrier?
Yes, you can. Total Wireless is offering assistance to Defense Mobile members to to transfer their mobile service. For more information, please call 855-848-8866 and a Total Wireless agent will help you transfer your number(s) and select a comparable rate plan.
Can I bring my Defense Mobile phone to another network?
- If you are using an Apple iPhone 5S, 6, 6 plus or newer Apple devices with our service, your device is compatible on any of the top four U.S. wireless networks.
- If you are using your unlocked device with our CDMA (V) network, your phone is compatible with Verizon.
For a full list of carriers and network types, please check here.
What happens if my device is on a payment plan?
Your device payment is through PayPal, not Defense Mobile. You will still be responsible to continue those payments through PayPal.
How do I transfer my number to another carrier?
Most providers require at a minimum the number you are porting and the account number and PIN or password. Most also ask for the account holder’s name and billing address. If you don’t know your Defense Mobile account number or Passsword/Passcode, please log into your account, follow the steps to retrieve your Password/Passcode, and gather needed information before porting out. Your account number is listed at the top of the page after logging in here.
For more information about porting, please click here.
Can I be refunded for my Defense Mobile phone?
Unfortunately, we cannot provide refunds for Defense Mobile devices. All devices we sell are unlocked and off-contract so you are free to take them to the carriers where they are compatible.